Job Description

Support Rockstar

Posted Thursday, May 10, 2012

Overview

When we say “support” at FreshBooks, we don’t mean it in the way you’re probably used to. We mean: we really support FreshBooks customers. We’re there for them. We take an active interest in their business, cheer them on, and go out of our way to make their day better. Customer support is never an afterthought; never something we have to do - it’s what we want to do. That’s one of the things that defines us.

Think you have what it takes to join this kind of team?

Skills

You will:

Respond to users’ email inquiries, moderate our community forums and rock support phone calls. And do all of that with a spring in your step, a song on your lips and a sparkle in your eye. You’ll also be working on support-related projects and helping to keep FreshBooks the most fun place to work ever.

Here’s a quick taste of what’s it’s like inside the walls of FreshBooks: http://freshbooks.tumblr.com
We need you to have:

  Front-line customer support experience
  Fantastic written and verbal communication skills
  A convivial, bulletproof personality
  A knack for empathy: to really listen to our customers and think yourself into their shoes
  The appetite and capacity to keep learning as every day throws up new challenges
  A supreme comfort with the Interwebs
  An ability to brainstorm and come up with creative ideas
  An ability to see projects through to completion with minimal instruction or management

How to apply:

Convince us. We get A LOT of people interested in working at FreshBooks. Even better, if you are feeling the creative juices flowing, make us a video and tell us why you’d be the best Support Rockstar in the History of Ever!

Experience

Entry Level

Job Type

Full-Time

Location

• Toronto, Ontario

Job Function

• Customer Service
• Project Management

Job Industry

• Computer Software